Shipping and payment

Shipping costs within Germany are €6.90 per delivery. Shipping is free for basket values of €129.00 or more.

Shipping costs within the EU & Switzerland are €19.00 per delivery. Shipping is free for basket values of €159.00 or more. Delivery is made by our shipping provider DHL to delivery addresses within Germany, Europe and Switzerland. Deliveries to DHL Packstations are also possible via DHL. Should DHL experience availability problems, delivery may in exceptional cases be made by another shipping provider. Orders received by 2 pm are dispatched on the same day if the item is in stock.

Delivery with DHL takes 1-3 working days within Germany.
Delivery with DHL within Europe and Switzerland can take up to 6-7 working days.

Delivery to Switzerland:
For deliveries to Switzerland, we recommend using the service of MeinEinkauf.ch. You will find all the information at MeinEinkauf.ch. For a small fee, MeinEinkauf.ch then takes care of all customs formalities and delivery to your front door. You receive your goods quickly, with customs duties already cleared, and at low cost.

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Due date and payment

We offer the following payment methods:

• PayPal
• Apple Pay via PayPal
• Google Pay via PayPal
• Credit card via PayPal
• Payment in advance

The availability of some payment methods may be restricted by the payment service provider or by Equine Microtec (e.g. cash on delivery for addresses for which it is not offered, payment methods for first-time customers, etc.)

All prices include statutory VAT. We invoice you for the German value added tax applicable at the time.

Retention of title

The goods delivered remain the property
of Equine Microtec GmbH until paid for in full.

Information on the individual payment methods

1.1 Payment in advance

You can pay us in advance by bank transfer. You will receive the bank transfer details at the end of your order.

We will process and dispatch your order as soon as your payment has been received. Depending on your bank, it may take one to three working days from the time the transfer order is created until we receive your payment. Please transfer only to the account stated and enter the payment reference correctly so that the payment can be allocated.

In the case of returns, the corresponding amount will be credited to the bank account from which you made the transfer.

1.2 Credit card

You can pay conveniently and securely by credit card in our online shop. We accept the following credit cards: VISA and MasterCard. Please select the appropriate card during the checkout process and enter the required details in the fields provided.

Credit card data is transmitted with SSL encryption. You can recognise this by the “https” in your browser’s address bar on the payment pages. This makes paying by credit card with us very secure.

To increase the security of credit card payments, the 3D-Secure credit card security procedure is used. For VISA cards this procedure is called Verified by VISA, and for MasterCard cards MasterCard Secure Code. If your credit card supports 3D-Secure, you will be automatically redirected to your bank’s page. There you can confirm the transaction by entering your personal SecureCode and your password. If you have not yet registered your credit card for the 3D-Secure procedure, you can do so during the payment process. After 3D-Secure authentication you will be automatically redirected back to the shop.

In the case of returns, the corresponding amount will be credited to the credit card charged.

1.4  PayPal

You can pay by PayPal in our online shop. After selecting PayPal as your payment method, you will be redirected to PayPal. There you can authenticate yourself with your PayPal username and password. If you do not yet have a PayPal account, you can register with PayPal.

In the case of returns, the amount will be credited back to your PayPal account.