General Terms and Conditions

Your orders for goods from EQUINE MICROTEC are governed exclusively by the following General Terms and Conditions (AGB) of Nordstern GmbH, 67487 Sankt Martin, in the version valid at the time of the order. These General Terms and Conditions apply exclusively to contracts concluded/orders placed in the online shop.

Conclusion of contract/order

You place a binding order with Nordstern GmbH when you have completed the online ordering process, entering the information requested there, and click the "Buy now" button in the last step. After you have submitted your order, you will receive an email confirming that we have received your order and listing your order. With this we confirm that your order has reached us. A contract of sale within the meaning of the German Civil Code (BGB) is only concluded when we confirm the dispatch of the ordered item to you in a further, separate email. Should the ordered item not be available, we reserve the right not to deliver. We will inform you of this without delay and refund any amounts already paid without delay. You can track the status of your order in the "Your account" area under "Your orders". The minimum age for orders in the online shop is 18 years.

Identity of the contractual partner

The contract is concluded with Nordstern GmbH unless expressly stated otherwise.
Address:
Nordstern GmbH
Talstraße 17
67487 Sankt Martin
Email: info@equine-microtec.com

Storage of the contract text /storage of your order data

Your order data is stored by Nordstern GmbH. If you would like it in printed form, you can print out the "Order confirmation". This appears on your screen after you have submitted the order. You will also receive all relevant data of your order by email, which can likewise be printed out.

Shipping & costs

For basket values of €129 or more, delivery to delivery addresses within Germany is free of shipping costs and made by our shipping provider DHL. For basket values below €129, the customer pays the shipping costs. Deliveries to DHL Packstations are also possible via DHL. Orders received by 2 pm are dispatched on the same day if the item is in stock. Delivery with DHL takes 1-2 working days.

Due date and payment

We offer the following payment methods:

Credit card (Visa, Master Card, American Express)
PayPal
Payment in advance

All prices include statutory VAT. We invoice you for the German value added tax applicable at the time.

Retention of title

The goods delivered remain the property of Nordstern GmbH until paid for in full.

Statutory warranty/guarantee

The statutory warranty period is 2 years pursuant to § 437 BGB and begins on acceptance of the goods. During this period, all defects covered by the statutory warranty will be remedied free of charge. The statutory provisions apply. The warranty claim does not apply to damage resulting from improper handling and use of the purchased item.

Complaints/ dispute resolution

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

Should individual clauses of these Terms and Conditions be wholly or partly invalid, the remainder of the contract shall remain valid. Insofar as individual clauses are invalid, the content of the contract shall be governed by the statutory provisions.

Severability clause

Should any provision of these Terms and Conditions be invalid, the statutory provisions shall apply in place of the invalid provision. The legal validity of all other contractual provisions shall not be affected by this.

Agreement on the use of Trusted Shops Buyer Protection

You can protect orders placed with us free of charge up to an order value of €100 via the Buyer Protection of Trusted Shops SE. In addition, Trusted Shops, together with a guarantor, offers protection subject to a fee. The Trusted Shops Buyer Protection terms apply, which you can find here . Buyer Protection is taken out by clicking the correspondingly labelled button on the so-called Trustcard, which appears as a pop-up on the order thank-you page after an order has been placed. If you are already registered for Buyer Protection, your order is protected automatically (automatic Buyer Protection) without you clicking the button. In order to be able to offer you (automatic) Buyer Protection, the Trustcard must access order data stored in your browser's cache. For this purpose, a hash value of your email address as well as the order number and order total are transmitted to Trusted Shops. If you are already registered for Buyer Protection, your order is protected automatically. If you are not yet registered for Buyer Protection, you can register via the Trustcard as described above. Information on data protection at Trusted Shops is attached to the Buyer Protection terms linked above.

Provider identification

Nordstern GmbH
Talstraße 17
67487 Sankt Martin
Email: info@equine-microtec.com
Local Court (Amtsgericht) Landau in der Pfalz, HRB 34577
VAT ID no.: DE461508728
Managing Director: Judith Konrath